Building your first enterprise AI Agent? Here is what the journey looks like.

Step 1: Define the Problem

Start with we need to solve X problem, not we need an AI Agent.

Step 2: Assess Build vs Buy

Build timeline: 3-6 months. Buy timeline: 1-4 weeks. For most enterprises, start with a platform.

AI Agents are only as good as their data. Inventory data sources, clean and structure, establish update cadences.

Key decisions: Persona, Scope, Escalation rules, Tone and style.

Plan for unit tests, user acceptance testing, gradual rollout, and feedback loops.

Monitor: Task completion rate, Escalation rate, User satisfaction scores, Cost per interaction.

Building your first enterprise AI Agent? Here is what the journey looks like.

Start with we need to solve X problem, not we need an AI Agent.

Build timeline: 3-6 months. Buy timeline: 1-4 weeks. For most enterprises, start with a platform.

AI Agents are only as good as their data. Inventory data sources, clean and structure, establish update cadences.

Key decisions: Persona, Scope, Escalation rules, Tone and style.

Plan for unit tests, user acceptance testing, gradual rollout, and feedback loops.

Monitor: Task completion rate, Escalation rate, User satisfaction scores, Cost per interaction.